The purpose of the City of Johannesburg’s Office of the Ombudsman is to examine complaints from members of the public who feel that they have been treated unfairly by employees or departments of the City of Johannesburg and of municipal-owned entities.
This also relates to service delivery and billing complaints. Since the start of the national lockdown in March, the Ombudsman walk-in offices have been closed; however, the City would like to remind residents that queries and complaints can still be escalated telephonically or by email. The CoJ Ombudsman deals with service delivery complaints related to all municipal entities within the City of Johannesburg.
These entities include Pikitup, Joburg Water, City Power, and City Parks and Zoos, to name a few. It is important to note that the query or complaint should be reported to the relevant entity first, and should there be no resolution within 30 days, the complaint may be escalated to the Ombudsman.
These offices will not assist with cases that are less than 30 days old. Important City of Johannesburg contact details can be found at this link:
https://www.citizen.co.za/roodepoort-record/2020/03/02/useful-contacts-in-johannesburg/
The Office of the Ombudsman is open from 8am to 4.30pm from Monday to Friday, and is closed on weekends and public holidays.
Residents can escalate complaints or queries to the following people in the Ombudsman’s office:
- Acting Executive Manager: Xolani Gila – 081 507 2786 or xolani.gila@joburgombudsman.co.za
- Senior Manager: Livhuwani Tshiwalule – 081 724 4513 or livhuwani.tshiwalule@joburgombudsman.co.za
- Senior Investigator: Sello Selowa – 081 557 8844 or sello.selowa@joburgombudsman.org.za
- Senior Investigator: Balekane Laka – 081 725 2683 or balekane.laka@joburgombudsman.org.za
- Investigator: Thabani Zulu – 081 358 0687 or thabani.zulu@joburgombudsman.org.za
- Investigator: Keith Bob – 083 426 4550 or keith.bob@joburgombudsman.org.za
- Investigator: Audrey Nelson – 065 905 9287 or audrey.nelson@joburgombudsman.org.za
- Investigator: Donald Mgimeti – 081 310 3353 or donald.mgimeti@joburgombudsman.org.za
- Executive Assistant: Synthia Wentzel – 061 426 4550 or synthia.wentzel@joburgombudsman.org.za
- Manager: Registry and Intake: Bolelang Setou – 010 288 2800 or 073 143 1866 or bolelang.setou@joburgombudsman.org.za
- Call Centre agent: Sikelelwa Jakuja – 010 288 2800 or sikelelwa.jakuja@joburgombudsman.org.za
- Call Centre agent: Refilwe Mogotsi – 010 288 2800 or refilwe.mogotsi@joburgombudsman.org.za
- Call Centre agent: Mary Morwaswi – 010 288 2800 or mary.morwaswi@joburgombudsman.org.za
- Call Centre agent: Nothando Thusi – 010 288 2800 or nothando.thusi@joburgombudsman.org.za
