City Power recently issued a statement on changes that will be implemented with regards to customers logging calls.
“To continue improving how we render our service to you, we have enhanced our call-logging system and made the necessary changes which include mandatory details before we respond to the outage calls,” the statement read.
From Monday, November 22, City Power will demand that any customer calling to report an outage certify the mandatory field that include:
• Account number
• Meter number
This will apply for all customers when logging calls using the City Power website www.citypower.co.za; their app citypower.mobi, calling their contact centre, and/ or visiting their walk-in centre at the City of Joburg.
The changes on the system will be effective from Monday, November 22.
Feel free to call the contact centre on 011 490 7484 for any clarity you may need on these changes.
