City Power meter checks begin: Avoid R14k fine by allowing access

City Power has announced that it will be commencing with meter audits across the Roodepoort Service Delivery Centre (SDC) supply areas from Monday, July 14.

According to the entity’s spokesperson, Isaac Mangena, the programme, which will run until August 31, is part of their ongoing efforts to modernise and streamline operations.

“Its primary objective is to enhance the accuracy of electricity billing while promoting greater transparency and operational efficiency in the delivery of our services.”

Mangena adds that it is crucial that all customers are properly metered, ensuring that they are paying for the electricity they use daily.

“Customers who refuse meter audits and normalisation, particularly where meters are faulty or have been tampered with, leave us with no option but to disconnect them, with a fine of over R14 000 imposed for single-phase connections, along with additional reconnection fees. Three-phase connections may incur penalties exceeding R30 000.

“We urge customers to allow our metering technicians to complete their work efficiently.

“If residents are unavailable, our technicians will leave a ‘No Access’ letter by the customer’s premises with the company name and contact details. In addition, we will provide the SDC name and the team leader’s contact details.

“Customers are urged to immediately make arrangements for the audit.”

Mangena adds that the entity is aware of safety concerns during this process, as criminals could attempt to disguise themselves as entity employees to gain access to properties.

“We urge customers to verify the credentials of City Power employees and contractors by contacting our Security Risk Management Control Room, their SDC, or by checking with their ward councillor to confirm if any work is scheduled in their area,” he says.

“All City Power employees and contractors are required to carry and produce their official ID cards while on duty.”

These ID cards are colour-coded according to the different sections within City Power and display important identifying information, including:

• The photo and personal details of the employee or contractor
• The contractor’s verification number (badge number) and expiry date
• A firefly hologram for added security
• Contact details for our Security Risk Management Control Room