JRA addresses potholes on Palmiet Avenue
With resurfacing plans still out of reach, patchwork is done as a temporary fix, and it is unknown when full repairs will eventually take place.
The Johannesburg Roads Agency (JRA) has confirmed that repair work is underway on Palmiet Avenue, following multiple complaints from residents and motorists about the condition of the road.
According to JRA, residents reported the potholes through the agency’s customer service logging platforms on August 20. Inspections were conducted shortly after the reports were received.
Khaya Gqibitole, the head of department for JRA’s Regional Operations, said that while the potholes have caused frustration among residents, the agency has been attending to them as part of its ongoing maintenance schedule.
He said their regional team undertook a total of 76 pothole repairs on Palmiet Avenue on September 17 and will return to the site to complete the remaining eight potholes.
“Although there are currently no plans to resurface Palmiet Avenue, further maintenance will be carried out once a budget becomes available. In the meantime, pothole repairs and patching are being prioritised to ensure the safety of residents and road users.”
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JRA records indicate that residents logged multiple repair requests earlier in the year, including reference numbers 5556205 and 5552190 in June. The agency’s legal department has confirmed that there have been no official claims or accidents that have been reported in relation to the potholes from September 2024 to now. The City of Johannesburg’s Customer Charter Standards indicate that pothole repairs should be completed within 14 working days after being reported.
While full resurfacing may depend on future budget allocations, JRA has confirmed that it remains committed to ensuring that Palmiet Avenue remains safe and accessible to all road users.
To report potholes and follow up for action, residents are advised to use JRA’s hotline and social media pages, or send an email to hotline@jra.org.za.
“It’s important to follow up with reference numbers so that we can track and prioritise repairs effectively,” Gqibitole said.
