This is according to an announcement on ELM’s official Facebook page.
Residential account holders with arrears dating back to 31 May 2021 will qualify for a 50% discount while business account holders will qualify for a 30% discount upon approval of application. The incentive scheme is limited to consumers with arrears of more than 90 days – it does not include traffic fines. Eligible account holders may also receive assistance with future payments.
But hurry if you would like to apply as the cut-off date for the incentive is 31 August 2022.
What is the ELM incentive scheme?
Emfuleni offers a consumer relief programme to write-off outstanding debt per category to help pay a percentage of the arrears for residential customers and businesses.
The following categories have been recommended for write-off:
- Indigent balances
- Prescribed debts as prescription act
- Rates and taxes older than 3 years
The balance after the write-off of above categories will be considered for the Incentive Scheme.
Residential account holders
- Eligible customers may qualify for 50% discount on the outstanding balance after the prescribed debt write-off.
- The remaining balance should be settled in a period of 12 months.
Businesses
- Eligible customers may qualify for 30% discount on settlement of the balance amount.
- The remaining balance should be settled in a period of 3 months.
Failure for residential account holders and businesses to settle the accounts in the prescribed periods, or if there is a default on one payment, the 50% write-off will be uplifted.
How to apply
Applications must be completed in person at the following ELM offices:
- Vereeniging Rates and Taxes Office at the corner of Beaconsfield Avenue and Leslie Street, Monday to Friday from 08:00 until 15:30.
- Vanderbijlpark Customer Care Office at No. 74 President Kruger Street, Monday to Friday from 08:00 until 15:30.
- Vanderbijlpark Debt Collection Office at the ELM main building, corner Klasie Havenga Street and Frikkie Meyer Boulevard, Monday to Friday from 08:00 until 15:30.
An identity document (ID) copy is required to complete the application.
ELM also offers other ways to help residents:
You may for example request a payment extension or make payment arrangements.
