Ugu District Municipality has previously announced that it is experiencing ‘teething problems’ with its new billing system, implemented by the municipality in January 2018.

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Ugu spokesman, France Zama said Ugu had been able to address most of the errors by ‘passing the necessary adjustments and making corrections in the billing system’.

However, the municipality will hold a ratepayers’ engagement meeting at Umthunzi Hotel and Conference on Tuesday, May 15 at 5.30pm and at the Port Shepstone Civic Centre on Wednesday, May 16 at 5.30pm, where issues pertaining to accounts billing and water supply challenges will be addressed.

There will also be a mobile help desk  available to tackle/record all billing queries.

Account holders are required to bring relevant account details for efficient assistance.

Mr Zama said the municipality has also set up a Help Desk dedicated to addressing customer queries emanating from the new billing system and customers with inaccurate bills can call (039) 688 5830/36 or go to any Ugu Office with their water meter readings for the corrections to be implemented.

Here are some of the complaints the Herald has recently received:

Your 23/2 piece on Ugu accounts anticipated “this will be sorted out very soon”.  It’s May now and my account is still wrong despite numerous emails to Ugu, several phone calls & one visit to their offices.  Several people I have talked to have the same problem so I know that I am not unique. Still a widespread problem & time for another expose? – email, Grant.

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Would it be possible to get hold of Ugu and ask them who designed their water account billing system and what plans they have in place to fix the mess they are in.

I have had a debit order for 10 years and am not even able to reinstate it and have not paid a water account for for months and have phoned for hours. Eventually spoke to a man and told him what I wanted and left him my contact details and told him this was the last call I would be making to try and sort this problem out… three weeks ago and still nothing.

Surely they have to sort this mess out, email – Peter. 

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