IMPORTANT: Meet with Ugu to discuss your water bills
There will also be a mobile help desk available to tackle/record all billing queries.
Ugu District Municipality has previously announced that it is experiencing ‘teething problems’ with its new billing system, implemented by the municipality in January 2018.
YOU MAY BE INTERESTED IN: Ugu District Municipality promises to sort out water account issues
The municipality will hold a ratepayers’ engagement meeting at the Uvongo Library on Wednesday, May 30 at 5pm where issues pertaining to accounts billing and water supply challenges will be addressed.
There will also be a mobile help desk available to tackle/record all billing queries.
Account holders are required to bring relevant account details for efficient assistance.
Mr Zama said the municipality has also set up a Help Desk dedicated to addressing customer queries emanating from the new billing system and customers with inaccurate bills can call (039) 688 5830/36 or go to any Ugu Office with their water meter readings for the corrections to be implemented.
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