‘Trust’ examined at Chamber of Commerce business breakfast
One has to deliver the results your organisation needs in order to gain credibility.
Kurt Jackson, who runs a leadership and management institute on the South Coast, said that a person’s credibility builds trust and when you fully trust someone, it enables you to work with them much more efficiently and productively than if you’re constantly worrying about them and assessing their abilities.
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He was speaking at the South Coast Chamber of Commerce and Industry’s business breakfast at Mojo’z Café, Southcoast Mall last Tuesday.
“In short, trust is a positive business difference maker. You have to be able to deliver the results your organisation needs to gain credibility. Just as credibility is a key component of trust, it’s a vital element of effective leadership. When someone is viewed as highly credible, they’re seen as an asset, a valuable team player, someone you want to work with,” explained Mr Jackson.
“So how does one become fundamentally ‘credible’? These are my top five exemplary credibility qualities – model the way, inspire a shared vision, challenge the process, enable others to act and encourage the heart.”
He added that leaders should show consistency in their behaviour. “Employees respond well to consistent behaviour from their management. Unpredictability can be disturbing. In an uncertain world, people understandably like things they can depend on. If they can count on you, it means people believe what you say and you’re credible.”
Beyond decision making, successful leadership across all areas became learned and instinctive over a period of time. Successful leaders, he said, had learned the mastery of anticipating business patterns, finding opportunities in pressure situations, serving the people they led and overcoming hardships.
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