Urban Talk
Please note – the Herald doesn't promise to fix the problem – we can merely report and highlight the issue.
The Herald has been flooded with service delivery issues, and in order to streamline the process between the municipalities and the public, the newspaper has launched Urban Talk.
In it we hope to see an improvement in the general upkeep of our towns.
Before you contact the newspaper:
1. Report your issue to Ray Nkonyeni Municipality or Ugu District Municipality.
* Contact RNM on 039 688 2027 or email: services@rnm.gov.za
* Contact Ugu on the 24-hour tollfree number: 08000 928 37, SMS: 44751 or email: info@ugu.gov.za
2. Get a reference number.
3. If you get no feedback within the allocated time period and the issue is pressing, you may then contact the Herald by emailing shonaa@dbn.caxton.co.za
4. Please note – the Herald doesn’t promise to fix the problem – we can merely report and highlight the issue.
* Send a short description of your complaint, your reference number along with a clear photograph.
* Note, we don’t do any consumer issues relating to faulty products, refund, replacement, repair, shop breakages, poor quality or incomplete work, delivery issues, overcharging or misleading prices or advertising.
Port Edward
Issue: A Port Edward resident, Nozipho Vuso is desperate to get some feedback and assistance from Ugu District Municipality.
There was a burst pipe on her driveway, Lot 608, corner of 6th Street and 11th Avenue in Port Edward.
She reported it and Ugu fixed it, but in the process her wall fell down. Ugu cleared all the rubble and fixed the pipe on May 9.
Since then, she has not received any communication from Ugu as to when the wall will be fixed. They even called Ugu disaster department, but their phones were not taking any calls.
She noticed that there was still water coming out of the pipe and she again called Ugu to report it… “Thank you for contacting Ugu District Municipality…” is all she got on the other end.
Getting no luck, she called and reported it again when no-one came out.
“Ugu team, this was on the 18th, since then nothing, water is leaking and no one from Ugu is bothering to check on this pipe that they had fixed on the 9th which still has a leak.
Mrs Vuso said her family cannot use the gate to park her car in the garage and her driveway is muddy and has water puddles.
Response: The problem has been forwarded to Ugu and a response is awaited.
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