DEAR Editor,-
For Shelly Centre to spend millions of rands on false ceilings and storefronts when they can’t provide basic amenities is shocking. The money should have been spent on ensuring there is an adequate supply of water at all times. Bigger water tanks and generators is what is needed.
When you have to go, you have to go and locking the toilets solves nothing. Now most males, who have a handy thing to take on a picnic, manage to water pot plants or stand against walls or alleyways, or even stand between cars, but women have a much harder time.
The humiliation and degradation involved is embarrassing and unforgettable. So instead of wasting money on nonsense, spend it where it is most needed.
APPALLED
RESPONSE FROM SHELLY CENTRE
DEAR Editor,-
Thank you for affording Shelly Centre the opportunity to respond to a shopper complaint letter received at your offices.
Shelly Centre relies on the municipality and Eskom to supply water and electricity. Public areas of the building and key tenants have back-up generators and a huge water tank and pump system was installed last year for times when municipal water pressure fails.
Unfortunately when water is not supplied to us for an extended period of time, our back-up water tank cannot be replenished, which means eventually we too run out of water. The owners of the building have gone to great lengths to accommodate our shoppers’ needs in times when service delivery from the authorities is irregular. Sadly and regardless of the measures taken, there are times when water cannot be supplied to the public toilets.
We understand and share our shoppers’ frustration when lack of water supply leads to the closure of bathrooms for health and hygiene reasons. However, we are left with no option when the water supply is exhausted.
The Shelly Centre always endeavours to provide the best possible service to our customers, while putting their health and safety first. We apologise sincerely for our shopper’s less than satisfactory experience and would like to ask that our customers try to keep in mind that, much as we would like to, we are not always able to circumvent every situation.”
TESSA PENDOCK
Marketing Manager, Shelly Centre
