DEAR Editor,-
On a few occasions I visited the Southcoast Mall, which is a beautiful shopping complex, but it is not surprising that shoppers hesitate to use this facility because staff members employed at most of the businesses there are unhelpful and sometimes rudely arrogant.
I also want to point out that centre management staff members are almost never available to report these incidents to. For myself, I shall be doing business elsewhere because I never receive good service there (which I pay for), but the staff think they are doing you, the shopper, a favour, with their no-care, rude attitudes.
DISSATISFIED CUSTOMER
Ramsgate
RESPONSE
DEAR Editor,-
Thank you for the feedback. We are disappointed to hear about the dissatisfactory service received at Southcoast Mall.
We assure you that Southcoast Mall centre management endeavours to uphold the highest standards of customer service. All employees at the centre are highly competent and strive to live the values of the company and centre.
The centre management hours are available throughout the centre in the event that a customer requires assistance. They are Monday to Friday – 8am to 5pm; Saturday – 9am to 1pm; Closed on public holidays.
The centre manager is, however, always on call in the case of an emergency. Should a customer urgently require assistance, the security guards are briefed to assist and have the necessary contact details on hand.
We cannot comment on the employees of our tenants, however we will convey any feedback received. We appreciate constructive feedback from our customers and will take any issues or concerns seriously.
JAYNE MUNRO
Southcoast Mall Centre Manager
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