DEAR Editor,-
I am terribly upset. I have been submitting my Eskom reading faithfully and on time to a woman at the Eskom offices in Shelly Beach for years and never experienced a single problem with my account.
Unfortunately the woman has now retired. Since then I have been submitting the readings via sms and for the past two months the readings reflected on my account are incorrect even though I received confirmation of receipt of my sms submissions.
The last account I received was the final straw! The reading reflected on the account is 85 747, but the actual reading on the meter is 85 568! I really try to do my bit to save energy, but someone has decided that I should pay for energy that I have never even used?
Just wondering how many other honest consumers have had the same experience.
ZANDRA WIID
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