DEAR Editor,-
There have been many articles and letters published regarding poor service levels from Ugu and HCM. I feel compelled to write this letter to add some positive comment to the ongoing debate.
I moved to the South Coast in June this year and would like to provide feedback on my experience with local government service delivery in my area. 1 Roads and potholes were repaired (no request or complaint submitted); 2 Faulty street lights were repaired (two working days after it was reported); 3 Vacuum tanker services (always on time within the 48 hour time-frame); 4 Leaking water pipe and faulty water meter (leak repaired and new water meter installed within seven working days); and 5 Tree removal (six alien trees felled and removed. The process took four months due to a tender process and appointment of a contractor).
Through this letter I also want to thank the staff of Ugu and HCM, who have always been helpful and willing to assist wherever they could. My advice is to be polite and endure the wait with patience and perseverance and your request will be dealt with.
JW DE JAGER
Glenmore Beach
