DEAR Editor,-
Last Saturday my wife and I purchased groceries, among which were various perishables, from Checkers at Southcoast Mall. Upon using one of the perishables that afternoon, it was found to be unsatisfactory. I contacted Checkers on Monday and spoke to one of the managers, Chris Oosthuizen, who did not for one second hesitate to assist me and immediately promised to replace it.
At a time when customer service and service delivery seem to be waning, the reaction of this Checkers team was extraordinary. That same afternoon (Monday), the perishable product in question was replaced with a similar one.
I would like to acknowledge the extra mile they went to to ensure their customer was satisfied. I reside in Southport and the item was personally delivered to my doorstep! Well done and thank you Checkers, the South Coast community needs businesses like yours.
TONY B
Southport
