DEAR Editor,-
Firstly, ‘no thanks to me’ for responding promptly to the complaint, when the complainant tried a number of other service providers who did not pitch up or respond to the urgent call. As far as us ‘Slow Coasters’ are concerned, could it be that we were all busy tending to the needs of regular clients, who support us throughout the year, unlike our ‘upcountry brethren’ whom we may or may not see once in a blue moon?
Secondly, I did respond to the phone calls and the sms messages that were sent to me and, yes, there was a heap of sand and rubble (not dried or liquid faecal matter) taken out of the septic tank. Unfortunately I was forced to leave it for collection at a later stage, for which I must apologise and which I did explain to the client.
So – no thanks to Loogistics, the complainants enjoyed the rest of their holiday without being knee-deep in faeces bubbling from his toilets and drains. Unfortunately we do not offer refunds, but were willing to return to remove the rubble.
ALLAN MORKEL
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