Check your meter reading dates online

CITY of Johannesburg’s ratepayers can now check online when their electricity and water meters will be read.

City spokesman Kgamanyane Maphologela said the new billing regionalisation has made it possible for customers to track online the dates on which they can make arrangements for meter readers to come and read their meters.

“One of the challenges we face when trying to read meters is that the properties are often inaccessible. The online service can assist customers to note the meter reading dates in their areas and make arrangements so that their meters can be read,” said Maphologela.

The first phase of billing regionalisation was launched on February 1. The second phase will include other regions not currently catered for.

Maphologela said the billing regionalisation will streamline billing operations, improve billing accuracy, afford customers the ability to choose their own due dates, regionalise meter reading, reduce long estimate billing and audit queries, limit collection dates and offer informed reporting per region.

He added with customers now having the freedom to choose their own dates on which to pay, between the 15th and the last day of the month, many have so far chosen the 28th as their most preferred due date. The second most popular date is the 31st.

Check the meter reading schedules online at www.joburg.org.za, click on “e-services” and input your suburb.

Those wishing to choose their own due dates can visit a customer services centre, phone the call centre on 0860 562 874 or emailing duedates@joburg.org.za.

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