City Power (CP) extended the deadline for the conversion of non-vending prepaid residential customers to the postpaid billing system.

The conversion process, initially scheduled to end at the end of December 2025, has been extended to June 30 to give affected customers more time to regularise their electricity supply, co-operate with ongoing meter audits and engage with CP to resolve outstanding billing and vending issues.

This intervention is part of CP’s efforts to curb revenue losses, address illegal connections and tampered meters, and improve billing accuracy across the network.

CP’s Isaac Mangena said that since assuming the billing function, they have worked to improve the billing system to enhance customer experience and close historical revenue gaps caused by billing inefficiencies.

The ongoing conversion and other system improvements already underway will address billing inaccuracies and the many customer complaints and escalations related to incorrect billing.

“City Power also informs customers with solar photovoltaic (PV) installations currently on prepaid meters that they will also be converted to postpaid billing accounts. This measure will ensure accurate accounting of electricity imports and exports, improve network management, and align solar PV customers with the appropriate billing framework.

“Once converted to postpaid, customers’ electricity consumption will be billed monthly and reflected on their CoJ municipal statements, in line with standard postpaid billing terms. This includes applicable service and network capacity charges. Where applicable, reconciled consumption may be back-charged in accordance with the city’s bylaws,” said Mangena.

“We will continue doing stand-by-stand meter audits to identify non-vending prepaid customers, bridged meters and other non-compliance. Customers are urged to co-operate with authorised technicians to avoid disconnection, penalties, or additional charges,” explained Mangena.

CP urges affected customers to use the extended period to regularise their accounts and ensure compliance before the deadline.