Colour-coding to treat clinic queuing headache
Colour-coding to help make queues run smoother at Bluff Clinic.
THE newly-formed Bluff Clinic Committee has hit the ground running in its attempt to alleviate queuing problems.
Committee member, Margaret Everett, suggested colour discs be given to waiting patients to determine what each is waiting for. Ward 66 councillor committee chairman, Duncan Du Bois has called it a practical way to improve service delivery.
“It involves allocating patients with different colour discs, which are numbered. From Mondays to Thursdays there are four areas of service for which patients queue. These are to collect medicine, child and infant care, general ailments and those who are senior citizens. On Fridays, a fifth queue occurs, namely those who wish to see the doctor,” he said.
Everett’s idea is to allocate a different colour disc or sticker for each of the services. “This would help to alleviate waiting periods and for staff to know exactly how many patients are queuing at any one time for a specific need.”
The idea has been handed over to clinic manager, Sr Grace Mufamadi for implementation.
