eThekwini Municipality launch disaster management chatbot

The eThekwini Municipality’s new WhatsApp chatbot will help support rapid response, early warning and disaster risk reduction.

10 hours ago

Dillon Pillay 1 minute read

The eThekwini Municipality will launch a new disaster management WhatsApp chatbot. Photo: Canva

THE eThekwini Municipality will launch their new WhatsApp chatbot at Moses Mabhida Stadium today (October 30). The new chatbot forms part of its continued efforts at strengthening disaster risk reduction through innovation and technology.

Also read: eThekwini Municipality warns residents about fake employees

The benefits of the new bot

The new chatbot will help make disaster support more accessible and efficient.

“The chatbot will give residents a direct line to disaster management services and allow them to report incidents in real time in isiZulu and English. It is designed to support rapid response, early warning and disaster risk reduction while strengthening community resilience and public participation,” said the municipality in a statement.

The municipality believes in positioning residents as active partners in order to build a safer and more resilient community.

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10 hours ago

Dillon Pillay 1 minute read

Dillon Pillay

He is a relatively new face in the journalism scene as he just recently graduated. He has a Bachelor in Journalism degree with a major in television. As a journalist at Southlands Sun he focuses on a variety of beats of news from hard news to social events and sports. He works as a multimedia journalist utilising his love for the camera and social media to good use.