Extended working hours at home affairs

The Department of Home Affairs has rubbished rumours that the green ID book is no longer valid.

There have been rumours flying around social media that citizens will soon need to head to their nearest home affairs to apply for their smart ID cards.

However, the department has people who had applied for smart ID cards more than two weeks ago to visit the offices where they had applied for the documents, to collect them.

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On average, the department has around 400 000 uncollected smart ID cards nationwide, since inception.

Additionally, until February 28, there will be extended working hours at the Springs Home Affairs offices.

This means this home affairs office will serve clients from 8am to 7pm on week days, for the whole month.

The department will ensure everyone who is inside an office at the time of closing shall receive the service they require.

Office managers/supervisors are to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served.

This is to allow officials to conclude all the necessary work before 7pm.

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The department encourages people intending to visit our offices to do so as early as they can on their preferred day.

Applications for and collection of smart ID cards and passports will be prioritised during the extended operating hours.

Other services, such as issuance of birth certificates, death certificates and applications for amendments and rectifications, will also be rendered.

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