First of all the service to me is typically the new South Africa. What we can’t do today, can wait – tomorrow is another day. When you deliver an essential service, one must make sure that your equipment is in working order when you open your doors for service, but obviously not at the Dept of Home Affairs.
We were at the local offices at 06:45, and third and fourth in line to collect our id’s. We only left their offices at 10:20, my next door neighbour who is also a pensioner in her 70’s also went with us to apply for her new id, she was number 13 in line, but just as she was about to get her photo taken, the camera packed up.
She sat their till about 11:45, when she decided to call it a day and decided to go home. When you ask the staff when will the equipment be fixed, they just look at you and don’t give you an answer.
To say the least, for a town like eMalahleni it is like everything in town. Everything is falling apart.
