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City launches Siyakhokha WhatsApp channel to improve customer experience

The channel provides a platform for all municipal-related queries and concerns.

With users worldwide, WhatsApp is the go-to app for fast, easy, and secure communication. And now, you can use it to connect with the City of Ekurhuleni.

With WhatsApp Business, you’ll enjoy a more direct and transparent interaction with the city. From resolving account-related issues to submitting meter readings, the app provides a single platform for all your queries and concerns. Plus, you’ll be able to make payments using MasterPass, making your experience even more convenient.

“We’re excited to enhance our customer service offering and provide prompt, efficient service that meets the expectations of modern consumers.

“With this application, you can view and download your municipal bills and capture and submit your meter readings during each billing cycle.

“And with the power of WhatsApp, you’ll be able to interact with the city directly, just as you do with your family and friends,” said the city’s chief information officer, Moloko Monyepao.

To connect to the Siyakhokha WhatsApp Business Channel, text ‘Hey Siyakhokha’ to +27 60 667 7177.

For meter reading WhatsApp support, send queries via email to MRSAppSupport@ekurhuleni.gov.za

For Siyakhokha registration support, send your queries via email to Siyakhokha@ekurhuleni.gov.za

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