Alberton pensioner Lynn Tyack says she has been locked in a year-long battle with Postbank over unpaid SASSA-linked payments, leaving her frustrated and financially strained.

Tyack says her problems began in March 2025 when she went to Pick n Pay to replace her SASSA Gold card with a new Postbank Black card.

However, she was allegedly told at the time that the replacement Black Postbank card had already been issued.

Since then, she says she has struggled to access her funds and resolve discrepancies linked to her account.

SASSA payment disruption

From around March 2025, Tyack says she stopped receiving her SASSA payments for approximately six months.

She says this created serious financial pressure, especially as she has children who depend on this money.

After about six months, payments reportedly resumed. However, Tyack says the missing income for that period was never refunded.

Tyack was only refunded R8 280 of the R31 000 in April after Alberton Record’s involvement in the case.
R22 720 remains outstanding.

Repeated requests for documentation

Tyack says that on May 5, she was asked to submit a certified copy of her ID book, opened fully, for verification purposes.

She says she went to a police station to certify the document before submitting it as requested.

Tyack also says she received an email asking her to confirm the full payout amount and indicate whether she wanted the full balance transferred and her account closed.

“I’m so sick and tired of this. Why can they not tell me everything they need at once? I can’t keep running around like this,” she said.

Questions over transaction patterns

Tyack says her banking history clearly shows she does not use ATMs and instead withdraws cash at retailers such as Pick n Pay and Checkers.

She believes this pattern should have helped identify irregular transactions more quickly.

“You’ll never see me go to an ATM ever. I don’t trust ATMs,” she said.

She also questioned withdrawals allegedly made in Midrand, saying she would not travel there to access cash.

Tyack says the ongoing dispute has left her exhausted and frustrated.

“I’m tired of fighting. It feels like I have to prove myself over and over again after my money was taken,” she said.

While she praised a staff member, Kagiso, for being helpful and professional, she says the overall process has been slow and unclear.

Postbank response

Postbank spokesperson Bongani Diko told Alberton Record that the matter had been resolved following engagement with the client and the relevant team.

However, Tyack maintains that the funds have not been fully paid and that the dispute remains unresolved.

The Alberton Record has also attempted to escalate the matter via email to Postbank spokesperson Bongani Diko, requesting that communication be directed to a more senior official who could assist further with the case.

In the email, the publication raised concerns that the matter had not been adequately resolved and requested escalation due to ongoing delays and lack of resolution.