This, after Mayor Mondli Gungubele revealed, at the council meeting on September 19, that 50 new positions have been advertised.
Describing it as a milestone, Gungubele said that, in past months, the metro put a lot of effort into revamping the call centre facility, situated in Bedfordview.
“By so doing we intend to ensure the improvement of the quality of service rendered to our communities,” he added.
“The centre has been expanded to accommodate 50 additional seats for call takers and dispatchers. The physical work is finalised and 250 new positions were advertised last week.
“This process will increase the number of call centre operators from 10 per shift to 60 and it is expected that this additional capacity will bring some relief on the non-responsiveness of the call centre in time for the festive season, which we all know has major demands,” said Gungubele.
The mayor added that, as part of the ongoing innovations and improvements at the call centre, the metro have since introduced a twitter handle to enable easier, timeous and more effective communication with our communities.
“We want to encourage our communities to follow us on this handle, so that they can receive updates on critical service delivery information,” he said.
“As I previously pointed out, no matter how well equipped our departments are, at the centre of our efforts to improve the lives of our people and the quality of services we render to them, is a vibrant, effective and efficient call centre.”
The call centre services complaints line is 0860 54 3000; and the twitter handle, which serves to receive updates on services delivery interruptions in municipal services @EMM_Call_Centre.
