Normally I am an easy-going, laid back person – the one who will never complain when food in a restaurant is not cooked enough or warm enough.
I will never take sub-standard products back to the point of purchase etc., but enough is enough!
The service provided by the Ekurhuleni Municipality in Benoni is atrocious!
I know it is not the fault of the person with whom you lodge a complaint, but come on people – won’t anybody go the extra mile and at least try to sort out a (paying) customer’s problem?
In mid-April 2013 a water pipe burst/leaked on our pavement — unfortunately this was also right in my cemented driveway!
Promptly after a phone call to the municipality on a Sunday morning, somebody arrived to dig a hole and plug/fix the leaking pipe.
Now I have no problem with that, but the fact that they left a hole in my driveway? With that I definitely have a problem.
It is now the middle of August and after numerous (useless) calls to the municipality and more reference numbers that I care to remember, the pipe is not leaking, but the hole in my driveway is still there!
No attempt has been made to patch/fix it.
As I live on a busy street, close to the Northmead Square, and we have a lot of people walking on the pavement, I am waiting for the knock on my door by the pedestrian who broke his/her ankle in that hole.
Not only that, but my poor car’s tyres get eaten mercilessly by huge chunks of cement sticking out of this hole (they just dumped the pieces they dug out of the hole back in again).
Some people will probably say: “Lady, don’t be such a moaner – just fix the hole yourself”, but I did not cause or dig the hole and therefore refuse to fix it .
If somebody at the hole fixing department of Ekurhuleni sees this letter and feels so ashamed (or frightened by the idea that people who broke their ankles may sue the council), could they please send somebody out to fix the problem?
