The Ekurhuleni Metro apologises to residents who were charged R200 instead of R52 and the correct fixed charge was effective from July 2.
“All Tariff B residential customers that have already purchased and paid the R200 fixed charge will be refunded the overcharged amount in the form of replacement units as and when they visit customer care centres,” said metro spokesperson Zweli Dlamini.
According to Dlamini, customers were incorrectly charged on the business fixed charge instead of the residential fixed charge.
“The metro apologises for the inconvenience caused,” Dlamini concluded.
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