Fluctuating accounts explained
Continuous restriction to the meter may result in additional costs to the owner.
Why does my electricity or water account reflect a consistent average and then suddenly drop or rise?
• Your meter is read each month.
If access to the meter is not possible (dogs, gate locked) an estimated reading will be given.
• When a proper reading is taken and the estimated figure is lower than the actual reading, your account will be higher due to the amount you were undercharged when the meter could not be read.
• If the proper reading shows the estimated figure was higher, your account will be lower because of the amount you were overcharged during the unread period.
Continuous restriction to the meter may result in additional costs to the owner.
Also read: Ekurhuleni deploys more standby personnel to respond to power cuts
Make an arrangement to settle your account
Pay your municipal account by EFT
