The Brakpan Herald is often inundated with service delivery complaints from our readers via email, phone or social media.

These complaints include potholes, sewage leaks, long grass, trenches left open, manholes missing covers, water streaming down streets, streetlights not working – the list goes on and on.

As your trusted community newspaper, we are here to hold the City of Ekurhuleni to account and take note of what is plaguing our communities when it comes to a lack of service.

We have a good working relationship with the CoE’s media department, and we pride ourselves on many successful outcomes when we have brought pressing issues to their attention.

However, the newspaper should not be your first port of call if you want to report a council problem.

We reiterate the process below to be followed:
When I have a service delivery complaint of any description, I would like to see it resolved:

I SHOULD:
• Report it to the CoE Call Centre 0860 543 000.
• Report it to call.centre@ekurhuleni.gov.za.
• Report it on the MyCoE app.
• Report it to my ward councillor (with reference number/s).

I should NOT:
• Report it to the local newspaper (unless you already have a CoE call centre reference number and have reported it to your ward councillor and the problem has not been resolved in required turnaround time by the council).

• Report it on my community WhatsApp groups or on other social media platforms (unless this is purely information sharing and you urging other residents to report the problem through the correct channels and obtain a reference number).

• Try to fix it myself.

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