Residents dissatisfied with service by Primrose SAPS

Residents of Primrose have expressed deep concern over the performance of officers at the Primrose Police Station, citing unprofessional conduct and delayed responses to critical incidents.

David-Hutch Barr, vice-chairperson of the Primrose Ratepayers Association, stated that obtaining police assistance has become nearly impossible in the area.

“Obtaining timely and effective law enforcement assistance has become increasingly difficult, often requiring direct intervention from the station commander to prompt any action,” said Barr.

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According to him, a gender-based violence (GBV) case took three days to address, and action was only taken after the station commander became involved.

Additionally, victims are being redirected to Boksburg instead of receiving assistance in Primrose.

“There is a list of victims who have been turned away due to a shortage of personnel.

“Some officers on duty mistreat victims, and cases are often ignored. The only time people are taken seriously is when the station commander intervenes,” said Barr.

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These incidents have frustrated the community and eroded trust in local law enforcement.

The need for the station commander to step in before action is taken highlights systemic issues within the station.

“Residents are calling for immediate and decisive action to address these concerns.

“They need a police force that is dedicated, responsive, and committed to maintaining safety and order.

“The community cannot continue tolerating a situation where only higher authorities’ involvement forces officers to do their jobs,” said Barr.

He added that the community remains hopeful that accountability will be enforced through proper channels and that the Primrose Police Station will undergo the necessary reforms to restore public trust and ensure the safety of all residents.

Germiston City News reached out to Gauteng police spokesperson Lieutenant Colonel Mavela Masondo for comment.

“If the community is not satisfied with the service at any police station in Gauteng, they can report the matter to the SAPS Provincial Office for investigation.

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“The SAPS has a constitutional mandate to serve and protect the people of South Africa.

“For complaints, residents can call 082 442 2000,” said Masondo.

On the issue of resources, Masondo stated that SAPS management would look into the matter of resource shortages.