Key Factors to consider when choosing an oxygen machine supplier
The business market in South Africa has numerous oxygen machine suppliers. This is what must be considered to choose the best from the rest.
Oxygen is quite literally the most vital aspect of human life and those who have struggled to breathe will know how important it is.
Those who require daily oxygen therapy or have relatives or friends who use such are very familiar with oxygen concentrators. Because of the wide variety of available options, making a final decision might be challenging for those not familiar with oxygen concentrators.
Since oxygen concentrators may be quite expensive, it’s important to make sure you’re getting the proper one for your needs. Even more importantly is the need to find a medical oxygen machine supplier that will offer the necessary after-sale support and care.
The most important factors to consider when choosing an oxygen machine supplier
1. Does the supplier specialise in medical oxygen?
Finding a specialist supplier of medical oxygen is extremely important as this will ensure that the company has a dedicated team as well as the industry knowledge to provide you with the highest quality of oxygen concentrators for sale. A specialist supplier will also mean that you have access to a team of consultants that is able to assess your requirements and ensure that you receive the best option for your medical needs.
2. How long has the company been in business?
This question will help you to assess whether the company has sufficient experience in the role of medical oxygen machine supplier to provide you with the best options on the market. It will also allow you to assess the company’s industry standing and learn more about their track record in terms of service delivery.
A recently established company is hard to assess in terms of their quality and their customer care, so  it is always advisable to look for a longstanding supplier that has an established record of excellent quality and service delivery.
3. Does the supplier provide a loan unit when yours is in for repairs or a service?
This is a crucial aspect of their offering because  chronic patients will require a reliable back-up when your permanent machine is sent in for repairs or a service. Make sure that your supplier’s rental offering includes a comprehensive catalogue of oxygen machines so that you can select the type that best suits your medical requirements.
4. Does the supplier have 24-hour emergency service or backup?
Medical oxygen needs are ongoing especially amongst chronic patients. It’s important to continue to upscale the needs of oxygen with all patients. Should you encounter a difficulty or a major issue with your machine, you need to know that you can call on your supplier to assist you – possibly with an emergency replacement or customer support for technical issues.
The relationship you establish with your oxygen machine suppler extends well beyond the time the purchase of your machine has been made. You need to be able to call on their support team in times of emergency, and be assured that the company has all the necessary equipment to assist you in case of any type of emergency, whether it’s a machine breakdown or an unexpected technical issue.
Consider the guidelines listed above to secure the ideal oxygen machine supplier.
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