AN elderly friend of mine had her Telkom landline cable damaged when a neighbour’s tree fell onto it.
That was eight weeks ago.
The first fault was logged soon after with Telkom’s fault logging system, however, there was no action on their part.
When I called two weeks later with the reference number, I was told that reference number was for a building in Durban and did not match the address in Kloof.
So I re-logged the fault with a new reference number.
That was six weeks ago, despite numerous phone calls Telkom has yet to call the owner or myself.
This woman relies on her landline to call relatives and friends in the UK and needs this service for which she is paying.
Although very polite, the call centre agents can only e-mail the relevant Telkom department.
So far I have been told every time I call that a technician was assigned the previous day.
Either there are at least four technicians working on the fault or they are disappearing at an unprecedented rate.
My friend e-mailed the escalation centre a month ago, but has not had a reply.
This is shocking service, shame on you Telkom.
Sylvia Wilson
New Germany
