I have been reviewing my Metro bill, and noticed surprising differences in the percentage increased – for example pensioners rebate is increased by 2.44 per cent, and water by 18.14 per cent.
Would somebody at Metro care to comment?
R Lello
Hillcrest
eThekwini Municipality’s Deputy Head of Communications Mandla Nsele responds:
A Municipal bill is made up of at least five core components, water, sewer, electricity, rates, refuse.These components each have their own tariffs. The water tariff is based on the increase passed by the water board and guidelines by the National Treasury. Customers who need to query their bills are encouraged to do any of the following:
Phone our Call Centre on 0801313013
Visit their local Sizakala Centre
Come to our Customer Services Offices at Prior Road Durban
Send an email at eservices@durban.gov.za.
If not satisfied with the service, they can do the following:
Address the matter directly with the Supervisor
Ask to speak to the relevant manager, or request an appointment if he/she is not available. Customers can also contact the Revenue call centre on 031 324 5000.
Should customers prefer to email or fax their query, they may do so on the following contact details: Email address – Revline@durban.gov.za / Fax 031 324 5111.
