Over 6 000 residents assisted through the city’s new WhatsApp line

The newly launched Siyakhokha WhatsApp business channel of the City of Ekurhuleni is yielding positive results, with almost 7 000 residents already benefitting from using the application since its launch last month.

“With WhatsApp Business, we can communicate with our customers fast and efficiently, improving customer engagement and turnaround time to public concerns. The facility is also very strategic in providing meter management solutions,” said city spokesperson Zweli Dlamini.

“We are also excited to announce the end-to-end encryption for all messages sent and received on WhatsApp Business to ensure that all the communication between the city and the customers remains secure and private.”

“When launching the app, the city made it clear that this WhatsApp Business would ensure that ratepayers enjoy more direct and transparent interaction with the city. The app provides a single platform for all your queries and concerns – from resolving account-related issues to submitting meter readings.

“Customers can make payments using MasterPass, making their experience even more convenient.”

The city’s chief information officer Moloko Monyepao said, “We are excited to enhance our customer service offering and provide prompt, efficient service that meets the expectations of modern consumers.”

“Although the city is excited with the response of the public to the app, we appeal to more people to register and seize the opportunity for real-time communication with the municipality.”

To connect to the Siyakhokha WhatsApp business channel, text ‘Hey Siyakhokha’ to +27 60 667 7177.

For more information, use these contacts:

• For meter reading WhatsApp support, send queries via email to MRSAppSupport@ekurhuleni.gov.za

• For Siyakhokha registration support, send your queries via email to Siyakhokha@ekurhuleni.gov.za