THE metro experienced problems with Telkom in February, that was why phones were not answered.
This is according to the metro’s spokesman, Themba Gadebe, after Marius Wessels from Norkem Park complained about getting no answer at all three numbers displayed on municipal accounts mid-February. “We wish to apologise to our consumers for the recent difficulties experienced to get hold of metro via phones. The metro experienced a technical interruption through its supplier Telkom.
“In the mentioned periods of the complainant there was no or limited phone functionality whereby limited or no phone calls could be received,” Gadebe said.
“We did attend to phone calls when the phones were operational but due to the high volume of calls received, as well as walk in customers to its rates hall, all resources have been stretched. Because of the high volume of walk in customers, available resources were channelled to alleviate the large queues and such may have resulted in fewer calls answered.
“To alleviate this pressure on consumers having difficulties to get hold of council via phone, a designated metro call centre for finance related queries is in the final stages of being implemented.”
The metro trusts that this call centre will alleviate the pressure on local customer care centre officials to attend to both walk in customers as well as receiving phone calls.
All residents will be duly informed of the implementation time frames and operational dates in due course.
