CoE urges residents to register on their self-service meter management system

The City of Ekurhuleni is encouraging residents to register for its self-service water meter management system, which enables them to capture and submit their readings from home.

This modernised approach aims to improve billing accuracy by reducing reliance on estimated readings.

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How it works

Using the My COE App, residents can:

• Record their water meter readings.
• Upload images of the readings for verification.
• Submit the readings directly to the city.
• After submission, residents receive a confirmation notification for peace of mind. The app also sends reminders when it’s time to submit readings, helping residents stay on top of their utility management.
Benefits of the System
• Enhanced billing accuracy: Residents can provide precise readings, reducing discrepancies caused by estimation.
• Modernised processes: The digital platform ensures correct data entry and minimises duplication.
• Verification tools: Uploaded images of meter readings act as proof, increasing the credibility of submissions.
• Improved location tracking: GPS coordinates link the meter to the correct account, ensuring accurate billing.
• Streamlined service delivery: The system establishes consistency across customer care centres, enhancing efficiency.

For residents without smartphones, the city offers alternatives
• Visit a local customer care centre to submit readings.
• Allow a city-authorised meter reader to access the property and record readings.
Additional tips for managing water bills
• Residents are encouraged to regularly check for internal water leaks on their properties, as seemingly minor leaks can lead to significant water loss and inflated bills.

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Residents needing assistance with the system can contact the Siyakhokha call centre on 011 999 5102 or email siyakhokha@ekurhuleni.gov.za

Support is available Monday to Friday, from 08:00 to 13:00.