The Freedom Front Plus (FF Plus) in Ekurhuleni has called for accountability after a technical error led to Ekurhuleni residents being charged incorrect electricity tariffs on July 1.

While the City of Ekurhuleni confirmed the error has been corrected and that refunds in the form of kWh units will be provided to affected residents, the FF Plus says it remains concerned about the administrative negligence that led to the overcharging of thousands of residents.

Also read: CoE corrects electricity tariff error, refund process in place

According to councillor Denise Janse van Rensburg, the error arose due to a discrepancy between Schedule 2 tariffs, published on the city’s website and applied by the system, and Annexure F tariffs, which were approved by the council on 29 May 2025.

The comparison shows residents were charged higher rates:

• 0–50 kWh: R2.82 (charged) vs R2.59 (approved)

• 50–600 kWh: R2.82 (charged) vs R2.59 (approved)

• 600–700 kWh: R4.41 (charged) vs R4.03 (approved)

• Above 700 kWh: R11.44 (charged) vs R10.43 (approved)

• Basic charge (Tariff A2): R142.50 (charged) vs R109.78 (approved)

“The most contentious issue is the higher basic charge deducted upfront, meaning residents receive fewer electricity units for their money,” said Janse van Rensburg.

She added that the refund process was welcomed but emphasised the need for clear and proactive communication to ensure all affected residents are aware of their right to compensation.

Also read: POWER SHOCK: Electricity service costs surge without warning

“An independent investigation into how the error occurred and who was responsible should be launched.”

Janse van Rensburg also called for the immediate removal of incorrect tariff information from the City’s website, with confirmation that only the approved Annexure F tariffs are in use.

Affected residents are encouraged to visit their nearest customer care centre with their electricity meter number to receive their refund in units.