Mogale City Local Municipality released a statement explaining the double-billing issue that has come up.

In the statement the municipality said, “Due to a system transition, the municipality sent out two bills for the April 2022 billing cycle. Provisional bills were sent out on 7 May 2022 and correct billing charges were sent out on 1 June 2022.”

While the statements dated June 1 replaced those sent out in May, some clients paid the municipality based on the initial provisional bill and in some cases this resulted in short-payment.

As previously communicated, clients that paid the municipality at the end of May based on the provisional bills dated 7 May are hereby reassured that they will not be penalised with interest or admin fees should there be a shortfall on the actual bill. They will be allowed to pay the shortfall with their next bill due on or before June 30.”

Also read: MCLM assures that billing issues will be resolved

However, clients who may have received a final demand notice and who do not have any other arrears except for the shortfall issue, do not need to worry about any credit control actions.

For further enquiries, send an email to customerservices@mogalecity.gov.za or call 0861 664 253. You can also send a WhatsApp message to 083 787 2814.

“Your patience and understanding are appreciated during this transition period.”