Region A customer service centre shutsdown denies residents services
Residents have missed out on customer services for an entire month due to an ongoing shutdown caused by repairs to the new customer service centre offices.
Frustrations continue to brew among Midrand residents constantly turned away without any help from the empty and non-operational customer service centre for Region A in Randjespark.
The shutdown has been ongoing since the beginning of March, not long after it was announced that the office would be moving from 300 15th Road to 230 15th Road.
This left people without a place to go to get the services they usually get from the office, such as paying their accounts, applying for special cases, meter investigation requests, and new connections of electricity, water and sewage.
Reasons for this shutdown are that the new office is still being renovated, with cleaners and other construction workers on site. Most residents state that there was no official communication sent out to them, especially because councillors were also unaware of the shutdown.
Tania Denny, a Kyalami resident, commented on the matter.
“We were not informed about the move and the new office shutdown, so it was really disappointing to go to the centre and find out all of this information at the same time.
I called councillor Lerato Mphefo, and she stated that she also found out about this at the last minute. We’ve had to find alternatives, one being going to the Sandton centre, because it is not in our jurisdiction.”
Following complaints from residents citing their inability to access the walk-in centre, Mphefo and DA Shadow MMC of Economic Development Bongani Nkomo conducted an oversight visit to the new offices on March 16.
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Upon arrival, the councillors were also denied access because security was instructed not to allow anyone in. They were also met by an irate customer, who had been travelling to the office for the past two weeks and had not received any assistance.
The current state of the office shows that plugs are not working, the network is only available in a few offices, there are inadequate workstations, no electricity, and no occupational certificates obtained.
Officials have been informed to work from home, since they do not have the basic tools for work.
The Midrand Reporter contacted Johannesburg Property Company regarding this matter on March 23, and they responded by saying that the query is acknowledged and is being processed. We will publish their full response as soon as we receive it.
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