VIDEO: KFC apologises for chicken controversy
KFC have apologised to the public after the emergence of a video and pictures of staff members at an outlet in Braamfontein, Johannesburg washing pieces of chicken on a concrete floor.
On Sunday, the chicken franchise printed full page apologies on at least two national Sunday newspapers, expressing their regret over the incident. “We want to say sorry, from the bottom of our hearts, for what happened at our restaurant in Braamfontein,” the ad, issued by managing director Doug Smart, said.
This came after a Facebook user last week posted images of staff at the branch taking chicken out of containers, placing it on a concrete floor and hosing it down. At the time, Smart said it was an isolated incident involving only that branch and that a number of facts needed to be clarified.
Watch the video here.
He said one of KFC’s quality checks was to ensure that the chicken considered unsuitable, was set aside and not served to the customers. The process requires the team to count the stock prior to processing it for disposal.
Amid the controversy, the branch then closed its doors on Friday while investigations into the incident continued.
In Sunday’s advert, Smart said the Braamfontein staff breaded the chicken before realising it had to be thrown away. They then decided to wash the bread off the chicken so as not to waste it. “However, washing chicken on the floor – even chicken we were going to throw away – is totally unacceptable and goes against our strict process,” Smart said.
“We want you to know that we take this very seriously and have taken action to make sure this never happens again.”
Read More: Braamfontein KFC closed after chicken fiasco
Pictures show KFC staff ‘washing chickens’ on dirty floor
– Caxton News Service
Read original story on citizen.co.za
