The unsung hero of the highways
Sboniso Sithole said tow truck drivers must prepare themselves mentally every day to deal with the trauma of the horrible accidents they witness.
It was a baptism of fire for Shaka’s Head tow truck driver Sboniso Sithole, who almost quit on his first day on the job.
The 37-year-old driver began his career in Empangeni 13 years ago and vividly remembers his first call-out.
A double cab burst into flames and all four occupants were burnt beyond recognition.
“I could not hold back my tears and I was like, that’s it. I am done,” said Sithole.
Seeing him in distress, more experienced drivers from other companies calmed him down and assured him he would get used to the tough demands of the job with time.
Admitting that it was not easy, Sithole said tow truck drivers must prepare themselves mentally every day to deal with the trauma of the horrible accidents they witness.
“This can be especially difficult when we arrive at the scene of an accident before the ambulances and must do what we can to assist the injured.”
Sithole currently works for Mins Breakdown Service & Panel Beaters in Shaka’s Head, where he spends most of his time on the road, transporting vehicles across the province.
While working in Zululand his inexperience led him into many a hairy situation, including numerous hijackings and attempted hijackings.
“I was unaware that towing companies had areas that ‘belonged’ to them and trespassing would often get me into trouble.”
He advised motorists to be cautious of fly-by-night breakdown companies that often charge exorbitant storage fees.
“Do research on local tow truck services and use a reputable company when you are involved in an accident,” he said.
Sithole also emphasised the importance of knowing which tow truck companies were affiliated to your insurance company to avoid being bullied by unregistered companies.
Despite the challenges, Sithole said he had grown to love his job.
“While on the road or even at an accident scene, we meet different characters and learn about different lifestyles and even cultures. It a job that allows you to learn about people and life.”
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