Uber driving – stories from behind the wheel

Thubelihle Mbatha began his journey as an Uber driver just a year ago, but has already amassed a treasure trove of stories.

The Shaka’s Head resident found himself in the ride-hailing industry after losing his job at a construction company.

“Fortunately I had a valid driver’s license and met all the necessary requirements. I reached out to fellow drivers who assisted me in securing the job,” said Mbatha.

Initially, he sometimes found it tough and encountered challenges dealing with diverse personalities and some rather rude passengers, particularly on Friday nights when having to transport intoxicated clients.

There is a stark contrast between passengers exuding happiness and positive energy, requesting specific music or connecting their phones to play their favourite tunes, and confrontational individuals who would unleash profanities for no apparent reason, he said.

“You go from a joyful and lively ride to picking up someone who is irate and directs his or her anger at you out of the blue.”

Mbatha has experienced a fair share of unpleasant moments, such as cleaning up after drunken passengers got sick in the car. He has now learned to be attentive to such intoxicated passengers while driving, promptly pulling over when he senses someone is about to be overcome by nausea.

“I must obviously clean my car meticulously before picking up the next passenger, who expects a clean and fresh-smelling ride. There are no excuses.”

Aside from such challenges, Mbatha said another recurring issue is encountering young women who request an Uber ride but are unable to pay the fare.

“Recently, I had to decline a young woman from Durban who, instead of payment, offered sexual favours as she had no money but needed a safe ride home. Instead of taking advantage of the situation, I put her safety first and let her go. Being a father and a brother I sometimes have to look beyond money and simply do the right thing,” he said.

Mbatha also pointed out potentially dangerous situations in certain townships such as KwaMashu, Umlazi, Ntshawini and Mellville. He refuses to operate there because of previous incidents involving other Uber drivers.

Safety remains a priority and he takes precautions.

Amid all the trials and tribulations, he cherishes the positive aspects of his job.

He often forges friendships and enjoys engaging in conversations with passengers on a variety of topics.

“Some passengers are so pleasant that you wish the trip could last longer. You interact with them, discuss interesting subjects, and some even offer valuable advice on life matters,” said Mbatha.

He also appreciates the flexibility of his work, as it allows him to tend to personal matters in between trips.

While drivers in many areas often face threats or aggression from taxi association members, Mbatha commends the Dolphin Coast Taxi Association for rarely causing trouble, as long as drivers refrain from picking up passengers at the taxi rank.

Mbatha noted that as an Uber driver, one must guard against getting caught up in the constant influx of ride requests, leading many drivers to forgo rest and sleep, particularly during significant events such as the Durban July.

He emphasised the importance of addressing fatigue.

“I always keep spare clothes and toiletries in the car. If it gets late and I find myself too far from home, I search for an affordable place to sleep or simply park at a petrol station. I prioritise getting rest, knowing that lack of sleep not only jeopardises my safety but also that of my passengers.”

Follow The North Coast Courier on Facebook, Twitter, Instagram & YouTube for breaking news

Telegram Broadcast Service: https://t.me/joinchat/yJULuN8NaCs5OGM0