Pene Leckie of Ballito commends the staff at the Tongaat Home Affairs Office: I needed to renew my passport and get the smart ID, and was dreading going due to all the stories of the long lines.
I went on a day when it was pouring with rain, thinking there would be few people.
However, when I arrived, their office was jam packed, all having to be inside because of the weather. Tongaat has a small staff and not large premises, so it looked pretty chaotic.
However, the staff were patient, polite and efficient and I was out within three quarters of an hour.
The SMS they send when you can collect your new documents, is also an excellent idea.
I went on Friday and despite having almost nonexistent finger prints, was out within half an hour.
So, congratulations and thank you Tongaat Home Affairs staff.
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