Andy Horton of Ballito writes:
Too often we hear horror stories about the service (or lack of!) from our municipality’s various departments but I wish to publicly acknowledge the excellent service I received recently from the licensing department of the KwaDukuza municipality.
On Sunday, my double-cab was stolen in Durban, along with all my documentation, including driver’s license, identity document, etc. On Monday, I telephoned the licensing department and enquired as to the process required to obtain a temporary driver’s licence.
I then attended at their offices and the entire process to obtain a temporary driver’s licence took no more than 10 mins! Surely a record!
How’s that for excellent service?
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