MTN has made tremendous strides in alleviating client frustrations by making significant investments in critical areas.
In March this year, MTN announced an investment of R1.5 billion towards a network resilience programme to ward off the negative impact and frustration caused by power cuts, theft and vandalism and to help enhance network availability and stability over the long term.
In March this year, MTN announced an investment of R1.5 billion towards a network resilience programme to ward off the negative impact and frustration caused by power cuts, theft and vandalism and help enhance network availability and stability over the long term.
In KZN, MTN has modernised 245 sites in the region and plan to reach a total of 317 by the end of 2023. The business is also rolling out 28 new sites this year, including in rural areas. This will enhance capacity and drive quality. This means numerous underserved communities benefit from the network resilience programme, with more sites expected to be modernised in the coming months.
With a significant portion of South Africa’s population living in rural areas, MTN is committed to expanding its network to underserved communities and aims to achieve 95% rural broadband coverage by 2025. MTN Group is chasing the same ambition across Africa.
This investment has resulted in an improvement in network availability in line with international benchmarks despite the ongoing bouts of load-shedding. It has led to 45 new 5G sites being deployed in some new areas like Standerton, Hilton, Vryheid, Ulundi, Stanger/KwaDukuza, with consolidation taking place in other areas to expand coverage. This adds to the 246 5G sites in the region. The investment has also gone towards installing additional backup power sources such as batteries and generators and will also ensure increased security features at cell towers, as well as the installation of solar panels.
The driving purpose is to accelerate digital access for as many South Africans as possible and brighten lives through the power of connectivity. In KZN, MTN is rolling out 14 rural sites this year, following successfully completed sites in rural Greytown, Tugela Ferry rural and Quachas Nek Border Post into Lesotho.
While network availability during load-shedding was often reduced to 86% in KZN, with the current resilience completion rate, network availability has improved to 98% and this is improving further as MTN’s network resilience drive continues.
MTN will continue to play a bold role in accelerating South Africa’s development with full knowledge that extending digital and financial inclusion is more critical than ever, and innovation won’t stop as the brand drives further progress and significantly enhance access.
From the developments revealed above, it’s clear that MTN wants the opportunities that the digital world offers to be universal, contributing as a positive force for the transformation of individuals, companies, and society. However, MTN needs a greater collective effort in the fight against crime and vandalism. Communities must continue to play a proactive role in helping mitigate the effects of site vandalism, especially during load-shedding. Criminals have continued to use the cover of darkness during load shedding as an opportunity to strike, but the fightback, with the support of diverse communities in Gauteng has been strong. Communities can continue to support this drive by being vigilant and reporting any suspicious activity by calling 083 123 7867 or emailing email@example.com. Vigilance and unity of purpose translates into progress and stronger communities.