Vulnerable Citizens Support Initiative focuses on healing and support after missing persons are reunited safely
Finding a missing person is only the beginning; the real work starts when families begin to heal.
For the Vulnerable Citizens Support Initiative (VCSI) – now operating from its headquarters at SCP Security as part of its efforts to broaden its reach – the work doesn’t end once a missing person is found.
According to Mahmood Bhaai Cassim, who serves on the Johannesburg District Community Police Board and is part of VCSI, they take careful steps to ensure that both the iNdividual and their family receive the right support after the ordeal. “We assess each case to ensure the family is equipped to handle the situation.
“In most instances, we find no further intervention is necessary. However, if the family has medical aid, we advise at least one session with a trauma counsellor or mental health professional. We expand our service wherever possible.”
Cassim explained that while the public often sees a reunion as the end of the story, the days and weeks that follow can be challenging. “It’s always best to allow the family space to heal without pressuring them with questions. Offers of help on compassionate grounds are always welcome, but certain boundaries should not be crossed to allow for the healing process to occur.”
He added that trauma affects each person differently. “People process trauma at their own pace. It’s recommended that sufferers of trauma get back into their routine – it helps them regain a sense of normality.”
Read more: Alarming rise in missing persons cases
In cases where further assistance is needed, VCSI steps in to connect families with professional help. “Support of this kind is usually provided through referral to consultants. Although we have access to counsellors and medical practitioners, these are seldom engaged as victims often prefer to consult their trusted family doctor.”
Cassim noted, however, that getting assistance from social services remains a struggle. “We’ve never been able to secure help from them – they are always out of reach in times of need.”
Through its dedicated volunteers and compassionate approach, VCSI continues to play a vital role in helping families move from crisis to recovery.
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