Pikitup says refuse collection services have largely returned to normal across Johannesburg, after clearing recent backlogs, but councillors say inconsistent collections continue to frustrate residents in several suburbs.

Ward 98 councillor Beverley Jacobs stated that the situation remains deeply concerning. She highlighted that while there are periods of improvement, refuse collection is inconsistent and unreliable across many parts of her ward. “Residents are paying for a service that is not being delivered consistently. Missed collections have become too common, refuse often remains on pavements for days, and this has contributed to increased illegal dumping, public health concerns, and a growing lack of confidence in the city’s ability to deliver basic services.”

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She added that she has received complaints almost daily through WhatsApp, emails, social media, and direct calls from residents. “During service disruptions, particularly when depots experience operational challenges or labour unrest, complaints increase significantly.”

Pikitup spokesperson Muzi Mkhwanazi confirmed that the waste management entity cleared its refuse collection backlog by July 5, with normal collection schedules resuming across most of Johannesburg from the following day. However, Mkhwanazi said Pikitup has not launched an internal review into the factors that contributed to the recent refuse collection disruptions.

He added that the Marlboro depot, which services areas including Alexandra, remains the only area experiencing minor delays, because of a shortage of casual workers. However, he noted that the situation is under control.

To ensure collections continue returning to normal, Pikitup has deployed additional resources to the affected depot.

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Despite the operational recovery, Pikitup continues to face significant financial constraints. Mkhwanazi confirmed that the entity currently owes R1.3b to its service providers, acknowledging that the refuse collection disruption had a financial impact on the utility.

While most Johannesburg residents can expect their bins to be collected according to the normal schedule again, the Marlboro depot remains under close monitoring until staffing levels improve and all outstanding collections are completed.

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