Staying safe when using ATMs

As one is vulnerable and often seen as a soft target by criminals when using the ATM, Captain Shooz Magudulela, police spokesperson, has issued safety tips for the community.

At the ATM

Be alert and conscious of your surroundings when using the ATM.

Never give your card or Personal Identification Number (PIN) to anyone, for any reason.

Don’t write your PIN on your bank card or anything that is kept with the card.

Do not insert your card until asked to do so by the display screen.

Never use an ATM with a blank screen and, if the ATM is obscured from view or poorly lit, leave immediately and find another ATM.

Stand close to the ATM and use your body and hand as shield to make sure nobody sees your pin.

Also, make sure you keep your hand over the card slot to make sure nobody can swop or take your card.

Never accept help from strangers when using an ATM. You should be wary of strangers asking for help.

Criminals work in teams; one to distract you while the other steals your card or money.

If your card is retained (swallowed) by the ATM, it is advisable to phone your bank toll free to stop your card immediately.

Never allow a bystander to call the toll-free stop card line on your behalf. They could be tricking you into thinking your card has been stopped.

Guards are placed at ATMs to discourage criminal activities and therefore cannot help you with transactions.

If you need help, ask a bank official.

It is advisable to set a daily ATM withdrawal limit at your branch.

Always ensure that there is an acceptable distance between you and other bank clients.

“When you are in a bank and the bank is being robbed, follow the orders of the robbers. Do not confront the robbers by apprehending them,” warned Captain Magudulela.