SAPS Corporate Communications- Safety precautions regarding banks

At the bank:

When withdrawing large cash amounts make sure that you are escorted by one or two friends. Do not accept help from strangers, but rather ask the bank personnel. Always ensure that there is an acceptable distance between you and other bank clients. When you are in a bank and the bank is being robbed, follow the orders of the robbers and do not confront the robbers.

At an ATM:

Be alert and conscious of your surroundings when using the ATM. Never give your card or PIN to anyone, for any reason. Don’t write your PIN on the card or anything that is kept with the card. Do not insert your card until asked to do so by the display screen. Never use an ATM with a blank screen and, if the ATM is obscured from view or poorly lit, leave immediately and find another ATM. Stand close to the ATM and use your body and hand as shield to make sure nobody sees you keying in your pin. Also, make sure you keep your hand over the card slot to make sure nobody can swop or take your card. Never accept help from strangers when using an ATM. You should be wary of strangers asking for help. Criminals work in teams; one to distract you while the other steals your card or money. If your card is retained by the ATM it is advisable to phone your bank’s toll-free stop card line immediately and stop your card. Never allow a bystander to call the toll-free stop card line on your behalf. They could be tricking you into thinking your card has been stopped. Guards are placed at ATMs to discourage criminal activities and therefore cannot help you with transactions, If you need help, ask a bank official. It is advisable to set a daily ATM withdrawal limit at your branch.