HOW TO: Using your new SASSA card correctly
Do not share your PIN with anyone, even if you think you can trust them.
How to use your new SASSA card at a shop till:
- Hand your card to the cashier at the till.
- Enter your PIN when the cashier asks you to do so, and press the green button on the pin machine.
Remember – you do not have to withdraw your entire grant at once.
Also – if you withdraw at a selected store (Boxer, Shoprite, Checkers, Pick n Pay), your withdrawals each month are free.
ALSO READ: JUST IN: Sassa grant delays cause upset – here’s what you need to know
The new SASSA card is not limited to Post Office outlets. You can use it to draw your grants at an ATM and you can swipe for goods or cash at merchant stores. Deductions are blocked and cannot go through the new SASSA card. #SASSACARES pic.twitter.com/wSwwsMQlMR
— SASSA (@OfficialSASSA) July 9, 2018
How to use your new SASSA card at an ATM:
The ATM has a special slot for your card, usually with a flashing green light around it.
- Insert your card into the slot.
- Type in your PIN code and press the green button on the ATM.
- Select the CURRENT ACCOUNT option – this is very important!
- Choose the amount you wish to withdraw.
- Take your card and your money.
Remember – banks charge a fee when you use their ATMs, and this will be deducted from the money on your card.
READ: HOW TO: Apply for an Identity Document for the first time
Oops – the ATM swallowed my card!
What to do when an ATM swallows your card:
Go to the inquiries counter at the bank with your ID, and relay your problem to the teller.
When will the ATM swallow your card?
- If you enter the wrong PIN three times.
- If you select the wrong account type three times – remember to select CURRENT ACCOUNT.
Oops – I forgot my card PIN!
- Your PIN can be reset at your local SASSA office or SA Post Office branch
- Bring your SASSA card along with your ID to reset your PIN.
READ: HOW TO: What you will need when renewing your South African driver’s licence
Keep your money safe
- A PIN protects your account and keeps your money safe.
- Choose a PIN you can remember, but not that anyone can guess easily (i.e. the year you were born).
- Do not write the PIN down.
- Do not share your PIN with anyone, even if you think you can trust them.
- If you lose your SASSA card, immediately report it at your nearest SASSA office or SA Post Office branch.
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You can also email our offices on Reveshni Douglas at reveshni@caxton.co.za or newsun@caxton.co.za Bruce Douglas at Newed2@caxton.co.za Tersia Gopi at newed@caxton.co.za Zianne Leibrandt at ncschools@caxton.co.za
