The Tshwane metro has launched a Customer Care Mobile Truck aimed at improving access to municipal services by taking customer care directly to communities across the metro.

The initiative was officially unveiled on July 7, during Mayor Dr Nasiphi Moya’s quarterly Service Delivery Open Day at the Bodibeng Customer Care Walk-in Centre in Soshanguve.

The launch forms part of the metro’s broader strategy to improve customer experience, strengthen frontline service delivery and make municipal services more accessible, particularly for residents living in remote and underserved communities.

Mayor Moya was joined at the launch by Deputy Executive Mayor and MMC for Finance Eugene Modise, MMC for Corporate and Shared Services Flora Monama, members of the Mayoral Committee, senior city officials and municipal representatives.

According to Moya, the introduction of the Customer Care Mobile Truck marks an important milestone in the metro’s efforts to build a more responsive, accessible and resident-centred local government.

“The municipality has unveiled a new Customer Care Mobile Truck, marking an important milestone in our commitment to building a responsive, accessible and resident-centred local government that brings services directly to communities,” she said.

The mobile truck will travel throughout the Tshwane Metro, enabling residents to access a range of municipal services closer to where they live.

These include assistance with municipal accounts, billing enquiries, service delivery complaints, and other customer care-related matters that would ordinarily require a visit to a customer care centre.

The metro believes the initiative will reduce barriers to accessing municipal services, particularly for communities located far from existing walk-in centres, while improving the overall customer experience.

The launch also coincided with the Executive Mayor’s quarterly Service Delivery Open Day, an outreach programme designed to give residents direct access to municipal leadership and officials from various departments.

The open day brings together representatives from multiple municipal departments in one location, allowing residents to raise concerns, resolve longstanding municipal queries and receive assistance in a coordinated manner.

Moya said the programme reflects the metro’s commitment to open, transparent and responsive governance by creating opportunities for meaningful engagement between residents and decision-makers.

“The Executive Mayor’s Service Delivery Open Day, hosted every quarter, further reinforces our commitment to open, transparent and responsive governance,” she said.

She added that initiatives such as the Customer Care Mobile Truck demonstrate the metro’s determination to improve service delivery and ensure no community is overlooked.

“Through initiatives such as this, we continue to build a municipality that listens, responds and delivers, reaffirming our commitment to putting residents first and ensuring that no community is left behind,” said Moya.

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